Did you know that you can help future patients and your healthcare professional at the same time just by sharing a brief, honest review online?
Seeing that more and more people count on online reviews in identifying a healthcare provider, simply sharing your experiences can convince someone to finally attain the help they require. Additionally, you can facilitate your hearing care provider to address any issues that could enhance the practice—in turn producing a positive experience for future patients.
Are you ready to make a difference? The following are four additional reasons why you should review your hearing care provider on the web.
1. It’s simple to post a review online
Numerous hearing care providers have a website with a web page dedicated to reviews, and this is the perfect place to start. Simply navigate to the website, find the review page, and publish a brief review right on the website—all in less time than it takes to make a cup of coffee.
2. You can help people to finally seek the help they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will put their trust in online reviews as much as personal suggestions.
This means 8 out of 10 individuals will consider your review as sincerely as a personal referral. If you had a pleasant experience, submitting a positive online review is without question the best way to get the message out, encouraging other people to get the same quality of care.
3. You can help provide a fair picture of the practice
Studies have shown that people are significantly more likely to post reviews following a bad experience than after a positive one. This creates a negativity bias that can present the practice in a bad light.
Nobody is perfect—and no healthcare practice is either. Whether the negative reviews are called for or not, they will likely get posted. And if the positive experiences go unpublished, this will create a distorted picture. If you think that the practice is deserving of a good reputation, you can help them out by writing a positive review.
4. You can help your hearing care provider re-design the patient experience
We believe in truthful, respectful reviews, without regard to whether those reviews are positive or negative. But we also are convinced that seeking to resolve issues privately is the ideal place to begin.
If you’ve had a negative experience, it’s almost always best to first contact the practice privately. Generally, the issues can be dealt with whereby both parties are pleased. However, if the issues were not settled to your satisfaction, you may feel that your negative experience must be shared.
In that case, in the name of honesty, you may want to publish respectful suggestions that can help the provider improve the patient experience. This ultimately helps the practice and brings about an improved experience for future patients.